Question 1

What materials can CO2 lasers process?

Accepted Answer

Wood, acrylic, leather, fabric, paper, rubber, glass (engraving only), MDF, plywood, cork, and most non-metal materials.

Question 2

How long is the delivery time to South America?

Accepted Answer

Production: 7-15 working days. Sea freight to major ports: 25-35 days. Air freight: 7-10 days. DDP service available for select countries.

Question 3

What is the warranty period?

Accepted Answer

2-year warranty on machine body, 1-year on laser source, electronics and optical components. Lifetime technical support included.

Question 4

What is the minimum order quantity (MOQ)?

Accepted Answer

Our standard MOQ is 1 unit for most machines. OEM/ODM orders require minimum 5 units.

Question 5

Do you provide training and installation support?

Accepted Answer

Yes. We provide free online video training, detailed user manuals, and remote desktop support. On-site installation is available for bulk orders (5+ units).

Question 6

Can fiber lasers mark on plastic?

Accepted Answer

Yes, fiber lasers can mark on many plastics including ABS, PC, PP, and nylon. For transparent or light-colored plastics, a UV laser or MOPA fiber is recommended.

Question 7

Do you offer OEM and ODM services?

Accepted Answer

Yes, we provide full OEM/ODM including custom branding, software customization, and packaging design. Lead time is 20-30 days.

Question 8

What payment methods do you accept?

Accepted Answer

We accept T/T (bank transfer), Western Union, PayPal, and L/C for large orders. Standard terms: 30% deposit, 70% before shipment.

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